Q: How does a servicer find out about a service-related death? Is the onus on the surviving spouse to notify the lender? Or is the information in the DMDC (or similar data source)?
A: The military will notify only the service member’s family or next of kin in case of death. It is the responsibility of the service member’s family or designated representative to handle personal affairs for the deceased; the servicer may also obtain this information from the surviving spouse when attempting to make right party contact to ascertain the reason for delinquency.