SCRA Protection – identification of military members and MHA

Compliance > Lending > Service Members > SCRA
Q: How are we supposed to know if customers are members of the military if they don’t tell us?
 
A:  In the MHA program, this information is required on the Request for Mortgage Assistance form. Servicers that don’t participate in the MHA should consider requesting this information on in-house application forms.
 
 
ADDITIONAL INFORMATION – This Q&A was released by the Federal Reserve Board, in follow up to their Servicemember Financial Protection Webinar that was presented on September 10, 2012 - https://www.consumercomplianceoutlook.org/2013/first-quarter/servicemember-financial-protection-webinar/
 

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