FTC COPPA FAQs - What should I do if my website or app doesn't comply with the Rule?

Compliance > COPPA
Q:  What should I do if my website or app doesn't comply with the Rule?
 
A:  First, until you get your website or online service into compliance, you must stop collecting, disclosing, or using personal information from children under age 13.
 
Second, carefully review your information practices and your online privacy policy.  In conducting your review, look closely at what information you collect, how you collect it, how you use it, whether the information is necessary for the activities on your site or online service, whether you have adequate mechanisms for providing parents with notice and obtaining verifiable consent, whether you have adequate methods for parents to review and delete their children’s information, and whether you employ adequate data security, retention, and deletion practices.
 
Educational materials aimed at operators of websites and online services are available in the Children’s Privacy Section of the FTC’s Business Center.  See also Marketing Your Mobile App: Get it Right From the Start.  These materials can provide you with helpful guidance.  You might also choose to consult with one of the Commission-approved COPPA Safe Harbor Programs or seek the advice of counsel.  
  
 
 ADDITIONAL INFORMATION:
This information was obtained from the FTC’s webpage on “Complying with COPPA:  Frequently Asked Questions.”   https://www.ftc.gov/tips-advice/business-center/guidance/complying-coppa-frequently-asked-questions
 

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