FDIC COVID Operational 8 – Security. How should a bank handle customers wearing masks coming into a branch? It may be difficult to distinguish between a customer and a bank robber.

Compliance > COVID & Pandemic-Related
Q:   Security.  How should a bank handle customers wearing masks coming into a branch? It may be difficult to distinguish between a customer and a bank robber.
 
A:   The FDIC encourages financial institutions to provide appropriate training to staff and to take appropriate measures to maintain the security of their staff as well as their customers. Local law enforcement should be contacted whenever staff is concerned about individuals on bank premises.
 
 
This Q&A was contained in the Frequently Asked Questions for Financial Institutions Affected by the Coronavirus Disease 2019 (Referred to as COVID-19) – As of March 3, 2021 (which may be updated from time to time).  This may be found on the FDIC’s website here:  https://www.fdic.gov/Coronavirus/faq-fi.pdf.
 

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