Q: Can a debt collector us a pre-recorded voicemail message to deliver a limited-content message?
A: Yes. The Debt Collection Rule does not prohibit a debt collector from using a pre-recorded message to leave a limited-content message. However, there are requirements in the Telephone Consumer Protection Act of 1991 (47 U.S.C. § 227) regarding the use of pre-recorded messages that a debt collector may want to review before leaving a pre-recorded message.
Updated October 1, 2021